Safety Recall Program

ChemTel Logo Central answering service for Safety Recall on products

24-Hour Emergency Response
Safety Recall call center www.chemtelinc.com

ChemTel, Incorporated located in Tampa Florida has been in the emergency telecommunications business since 1988. Our 24-Hour Emergency Response Center is staffed with highly trained operators to respond to your company needs.

Do you have an upcoming “Safety Recall” on a product?

ChemTel will assist your company in complying with the five statutes passed by Congress:

Consumer Product Safety Act, 15 U.S.C. 2051-2084 (CPSA)
Federal Hazardous Substances Act, 15 U.S.C. 1261-1278 (FHSA)
Flammable Fabrics Act, 15 U.S.C. 1191-1204 (FFA)
Poison Prevention Packaging Act, 15 U.S.C. 1471-1476 (PPPA)
Refrigeration Safety Act, 15 U.S.C. 1211-1214 (RSA)

Have you had three (3) civil actions in a 24-month period that resulted in a judgment or final settlement in favor of the plaintiff?

Have you received from the Consumer Products Safety Commission a “Letter of Advice”?

ChemTel services include:

  • Written notification of consumer from your warranty database or purchase database
  • Review of customer service records
  • Press release announcing the recall
  • Telecommunications call center 24-Hours a day to accept calls from consumer
  • Scripted response for recall item
  • Documentation of consumer data for recall compliance
  • Website designed specifically for your product recall
  • On-line registration by E-Mail or on website for consumers to reply to recall
  • Recorded toll free phone lines to accept consumer calls on recall item
  • Seizure of products in violation of applicable standard or regulation
  • Marketplace recall
  • Disposal of recalled units
  • Risk management review of quality control or risk analysis procedures to prevent a similar product recall in the future
  • Free of charge: Letter of Intent to serve as your Safety Recall representative – This can be helpful in securing contracts, bidding on contracts, compliance with insurance underwriter, compliance during second party or third party audits by clients or regulatory agencies.

Yours in safety,

Kenneth Coffing, HRM, CET, QM, CM, CPHA

Worldwide Business Development Manager & Corporate Risk Manger, HRM
Phone: Toll free North America 1-888-255-3924  International: + 01-813-248-0573 E Mail: kcoffing@chemtelinc.com