Check out our frequently asked questions below for ChemTel Inc regarding our services. If you have any questions not covered in this section, please contact us at 888-255-3924.

Emergency Response / MSDS Services

What is ChemTel's Emergency Response Operations Center?




• ChemTel's Emergency Response Operations Center (EROC) is a state of the art, secure command center staffed 24/7/365 with a highly trained team of emergency response professionals ready to assist in the event of any medical or chemical emergency.

 

What are ChemTel's Emergency Response Services?




• Transportation - A 24-hour emergency response telephone number is required by the US Department of Transportation (DOT) in 49 CFR 172.604 for the transportation of Hazardous Materials. ChemTel's emergency response operations center is manned 24/7 by trained, live operators providing compliance and assistance in the event of any incident during transport.

 

•  Product Use - The emergency response number is also used for chemical and medical emergencies involving the accidental or improper use of products containing hazardous materials.

 

Where can I find ChemTel's 24-hour emergency response telephone number?




• The telephone number is provided to clients registered with ChemTel by the administrative offices. The hours of operation for administration are M-F 8:30-5:30 EST. The phone number is 888-255-3924. The emergency response telephone number will not be provided outside of these hours.

 

 

Can the Emergency Response Contract include the use of the emergency response number on my product labels?




• Yes. A Private Label Addendum can be implemented to place the ChemTel emergency response telephone number on the label of your products. Please contact our sales office for pricing on this service at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or 888-255-3924.

 

 

Do I have to register with ChemTel in order to use their Emergency Response Phone Number?




• Yes, registration and a valid contract number are required.

 

 

Is the ChemTel toll free Emergency Response Phone Number valid in Canada?




• Yes.

 

 

Can my private label customer use my ChemTel phone number and contract number on their shipping documents?




• No, the private label customer is required to register with ChemTel separately. As a manufacturer, you do not want to assume the liability of your customer’s shipments due to the fact that most distributor shipments contain multiple supplier items.

 

 

 


The US DOT has revised the Hazardous Material Basic Description by making it mandatory to put the Identification Number first on shipping papers. The new Basic Description is: Identification Number, Proper Shipping Name, Hazard Class (Subsidiary Hazard Class), Packing Group. For US domestic transportation, when does it become mandatory for the Identification Number to appear first on shipping papers?




• 01/01/2013

 

 

 

Does ChemTel provide Global Emergency Response Service?




• Yes. If you are shipping outside of the US and Canada, you must add the international toll number on your shipping documents. ChemTel responders will utilize translators, if necessary and will accept collect calls into our Emergency Response Call Center. You will receive the same reporting as with a domestic/ Canadian incident.

 




Where should I send my MSDS'?




• Clients registered with ChemTel should send their MSDS to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Please include the subscribers name in the subject of the email.

 

 

Does ChemTel provide MSDS authoring?




• Yes. ChemTel provides MSDS authoring in ANSI, CPL, EU, GHS or WHMIS format. You can fill out the MSDS Authoring questionaire under Forms and Links to receive a quote or you can contact our sales office at This e-mail address is being protected from spambots. You need JavaScript enabled to view it   or 888-255-3924 for more information.

 

 

 

Does ChemTel translate MSDS into other languages?




• Yes. ChemTel will translate your existing MSDS into many different languages. Contact sales at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or 888-255-3924 for a quote.

 

 

 

Can I keep the ChemTel Emergency Response Phone Number on MSD sheets that I create for my customers?




• Yes, if the manufacturer name (your company name)remains on the MSDS and your customer is added as the distributor.

 

• No, if the manufacturer name (your company name) is removed from the MSDS. In this case, you need to ask your customer who they utilize for Emergency Response Service.

 

 

 

Is there a difference between a MSDS (Material Safety Data Sheet) and an SDS (Safety Data Sheet)?




• No, both terms refer to the same type of document. SDS and MSDS are both accepted terminology.

 





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