The United States Department Of Transportation (U.S. DOT) requirements under CFR 49 Transportation § 172.604 ”A person who offers a hazardous material for transportation must
provide a 24- hour emergency response number for use in the event of an
emergency involving the hazardous material.“

 *Failing to comply can result in civil penalties and fines of up to $32,500 per incident, per day*

The Occupational Health and Safety Administration (OSHA) requirements 29 CFR § 1910.1200 “(XII) The name, address and telephone number of the chemical manufacture, importer, employer or other responsible party preparing or distributing the material safety data sheet, who can provide additional information on the hazardous chemical and appropriate emergency procedures, if necessary”.

An emergency number on your MSDS’s, where emergency information can be provided in the event of incident with a hazardous material, is one of many requirements facing the needs of manufactures, transporters and employers having to meet the requirements for the Hazard Communication Standards. ChemTel Inc. provides the services you need to be in compliance with both the U.S. DOT and OSHA requirements, whether we manage your MSDS's in house or via the Internet.

*In 2005 the 2nd most common violation for OSHA is “Hazardous Communication” program*

ChemTel’s Emergency Communicators are highly trained in their field of providing hazardous materials information, mitigation procedures, medical first response needs, third party conferencing, translation services that are far above any other service provider. Our staff works with state-of-the-art telecommunication and computer systems, along with one of the largest MSDS databases in North America.

HOW WE DO IT:

ChemTel, Inc. Emergency Communication Specialists begin a call by obtaining vital information: call back number, caller’s name, material identification, company affiliation, incident location, on-scene conditions and incident details are examples of the types of information gathered.

The caller receives immediate guidance, if additional on-scene support is needed, ChemTel will contact Hazmat Response Teams, and with client authorization, dispatch them to the site. In addition, our responders, if required, will conference call with the Emergency Medical Personnel on scene, as well as hospital personnel, and send MSDS’s (via email or facsimile) to the appropriate parties. ChemTel strives to handle all calls without client involvement. However, if desired or appropriate, company representatives can be contacted for additional information and/or assistance. Upon concluding the call, the responder completes a detailed report documenting the incident. The report is then sent via facsimile, e-mail, pager, or cellular phone to your company appointed Representative.

As a ChemTel EMERGENCY RESPONSE Subscriber, You Will:

  • Comply with U.S. DOT Hazardous Shipping Regulatory Requirements
  • Comply to FAA and IMDG Shipping Regulations
  • Enhance Product Stewardship
  • Comply with Federal OSHA “Right to Know” Requirements
  • Improve Worker and/or Consumer Safety and Confidence


ChemTel, Inc. can design programs to accommodate companies with special needs. We are your single source solution for any type of 24-hour Emergency Communications Support.

In Addition to our Basic Emergency Phone and MSDS Access Programs, ChemTel can Provide:

  • Natural Disaster Reporting Assistance
  • Facility Disaster Plan Support
  • Employee Assistance Program Support
  • 24-Hour Telephone Bridge Service
  • En route Security Plans – DOT / ERAP Transportation plans
  • Port to Port Shipping
  • On-Site Pre-DOT Audits
  • 24 Hour Medical Emergency Number on Product Labels
  • Risk Management Assessments
  • Security Tracking Programs for Product or People
  • Corporate Phone Roll Over to Our Live Operator Response Communications Systems


The professional, efficient and thorough way we process calls, handle incidents, access information and provide assistance, literally sets us apart from the rest.

ChemTel, Inc. takes 24-hour Emergency Response Telecommunication Assistance to the highest level of service and accountability. We know this is what our clients deserve and will benefit from.

To become a member, you must begin by filling out the SIF form. Click the link below to access the form.

SUBSCRIBER INFORMATION FORM